Privacy Policy

1. Introduction

We Do Bambusa Ltd is committed to protecting your privacy and ensuring the security of your personal information in accordance with the Data Protection Act, 2019 of Kenya. This policy outlines how we collect, use, store, and share your information when you visit our website or place an order through our online store.

 

2. What Personal Information We Collect

When you visit our site or make a purchase, we may collect the following information:

• Full name

• Shipping and billing address

• Email address

• Phone number

• Payment method (MPesa confirmation or EFT record — no card details are stored)

• Order history and preferences

 

3. How We Use Your Information

We use your information for the following purposes:

• To process and deliver your order

• To communicate with you about your purchase

• To provide customer support

• To send updates related to delivery, stock availability, or new products (if you opt in)

• To comply with legal and tax obligations

We do not sell or rent your personal data to third parties.

 

4. Sharing Your Information

We only share your data with:

• Trusted logistics partners for the purpose of delivering your products

• Payment service providers to process your transactions

• Government authorities or regulators if required by law

All third parties are contractually obligated to protect your data and use it solely for the purpose specified.

 

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or loss. Access to your information is restricted to employees or contractors who need it to fulfill their duties.

 

6. Your Rights

Under Kenyan law, you have the right to:

• Request access to your personal data

• Correct inaccurate or incomplete data

• Withdraw consent to use your data (where applicable)

• Request deletion of your data (unless required by law to retain it)

To exercise these rights, contact us at info@we-do-bamboo.com.

 

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve your browsing experience. You can choose to disable cookies in your browser settings, though this may affect site functionality.

 

8. Retention of Information

We retain your personal data only for as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law (e.g. tax, warranty, or dispute resolution).

 

9. Changes to This Policy

We reserve the right to update or revise this Privacy Policy at any time. Changes will be posted on this page, and significant updates will be communicated directly if they affect your rights or how we process your data.

 

10. Contact

If you have any questions, concerns, or requests about your data, contact us at:

We Do Bambusa Ltd
Email: info@we-do-bamboo.com
P.O. Box 1009 – 00502, Karen, Nairobi, Kenya